Cut your containment costs with Zappix.
Automate customer interactions, deflect inbound calls, and give your agents the tools they need. Zappix's AI-powered platform works with your existing systems.
Engagement that actually saves you money
Most platforms chase engagement for its own sake. We build digital tools that measurably lower containment costs and lift NPS.
Digital outreach that converts
Proactive campaigns that bring customers into digital self-service before they call.
Visual IVR self-service
Smart deflection flows that resolve up to 70% of inbound calls without agent involvement.
Agent assist tools
Real-time guidance that reduces handle times while improving first-call resolution.
Workflow automation engine
Automate repetitive processes and route complex cases with rules you control.
Back-end integration layer
Connect to CRM, billing, and ERP systems without rip-and-replace complexity.
Actionable analytics suite
Containment rates, NPS scores, and revenue attribution — surfaced clearly, not buried.
Three tools that tighten your customer journey
Digital outreach that finds customers before they call. Visual IVR that deflects inbound volume at scale. Agent assist that surfaces the right response in seconds. Each piece is built to integrate with what you already run.
Numbers that prove the platform works
We track what matters: containment rates, call deflection, and the real cost savings our platform delivers for contact centers.
30%
Containment lift
Contact centers using our Visual IVR see containment rates climb by an average of 30%.
60%
Call deflection
Digital self-service deflects up to 60% of inbound calls before they reach an agent.
15+
NPS points gained
Clients report a 15-point average increase in Net Promoter Score within three months.
Visual IVR in action at a major telecom
See how one enterprise used Visual IVR to deflect 22% of inbound calls and raise their NPS by 8 points within the first quarter.
We deployed Zappix's Visual IVR across our customer care channels. The containment rate jumped 22% in the first 90 days, and our agents shifted from simple resets to higher-value problem solving.
Raj Patel
VP of Customer Operations, National Telecom
The promotional banners inside the Visual IVR drove 12% of digital customers to a new upgrade offer on the first month. That's revenue we didn't have to call anyone to get.
Linda Garcia
Director of Digital Channels, Regional ISP
Our NPS climbed 8 points after we introduced Zappix digital self-service. Customers actually prefer deflecting themselves instead of waiting on hold for basic account tasks.
Kenji Tanaka
Head of Customer Experience, FinServe Corp
Zappix integrated with our existing CRM in under two weeks. The workflow automation cut average handle time by 40 seconds per interaction across all digital outreach channels.
Aisha Williams
Senior Product Manager, HealthNet Insurance
3 ways clients cut containment costs by 30%
Real deployments of visual IVR, digital outreach, and agent assist. Each one measurably improved NPS and reduced call volume.
