Use automation to cut contact center costs.
Zappix deflects inbound calls with visual IVR and agent assist tools. Our cloud platform integrates with your existing systems to improve containment rates.
How does a platform actually reduce contact center costs?
Zappix uses visual IVR to deflect calls before they reach your agents. It's cloud-based, integrates with your existing systems, and gives your analytics team data they can actually act on.
The team that builds the engine
We're a lean crew of engineers and product thinkers who shape how brands connect with their customers. Every line of code, every integration, every workflow—built here in San Jose.
Chief Product Officer
Ravi Desai
Ravi architects the platform's core — from Visual IVR flows to back-end integrations. 12 years in enterprise SaaS, focused on containment rates and NPS outcomes.
Senior Director of Design
Maya Lin
Maya translates customer friction points into self-service screens that feel intuitive. Her work directly reduces inbound call volume for our clients.
Zappix platform metrics that matter
Numbers from contact centers using digital outreach, self-service, and agent assist to improve containment rates and NPS.
30%
Lower containment costs
Visual IVR deflects calls before they reach live agents, reducing cost per interaction.
80%
Self-service resolution
Inquiries resolved entirely through digital self-service without agent involvement.
15+
Back-end integrations
Pre-built connectors for CRMs, ticketing systems, and contact center platforms.
1 platform, 10,000+ calls deflected
Customer outcomes speak louder than product specs. Here is how teams are using Zappix to cut containment costs and improve NPS.
We deployed Visual IVR in under three weeks. Within a month, our call containment rate jumped from 18% to 47%. The analytics dashboard alone saved us hours of manual reporting each week.
Rajan Patel
VP of Customer Operations, FinServe Solutions
The Digital Outreach module let us send proactive payment reminders via SMS. We saw a 22% reduction in billing-related inbound calls and a measurable bump in on-time payments.
Tara Mitchell
Director of Contact Center, OmniHealth Group
Agent Assist cut average handle time by nearly 30 seconds per interaction. For a team handling 2,000 calls a day, that is real operational savings. Integration with Salesforce took two days.
Marcus Okonkwo
Senior IT Manager, Statewide Insurance
We used to route every billing question to a live agent. Now Zappix self-service handles 60% of them automatically. Our NPS score improved by 15 points in the first quarter.
Lisa Cho
Head of Customer Care, BrightPath Telecom
Start building your visual IVR self-service flow today.
We integrate with your existing systems and provide a dedicated deployment team. No migration headaches.
We'd rather show you than tell you
Most companies talk culture. We host hackathons, customer summits, and live demos that prove our product works under real conditions.
