A screen your callers actually see.
Visual IVR replaces hold music with self-service menus, in-app banners, and targeted offers. Deflect calls before they reach your agents and measure every interaction.
Your agents shouldn't handle calls that don't reach them
Most platforms just add another tool to the stack. Zappix changes how the stack works by deflecting calls at the source and automating the rest.
Digital outreach that engages first
Proactive messaging via web, SMS, and more to resolve issues before a call starts.
Visual IVR that deflects inbound calls
Interactive self-service menus that let customers complete tasks without speaking to an agent.
Agent assist that cuts handle time
Real-time guidance and automation that helps agents resolve faster and with fewer errors.
Workflow automation without the heavy lift
Drag-and-drop automation for common workflows, integrated with your existing back-end systems.
Analytics that tell you what to fix
Actionable dashboards measuring containment rates, NPS, and revenue impact — not just call volume.
One platform, not a patchwork of tools
Integrates with your CRM and contact center systems instead of competing with them.
98% of our customers report higher containment rates within 90 days
Deployments show measurable ROI in the first quarter. See how leading enterprises are reshaping their customer service journeys with Zappix.
We deployed Zappix across three contact centers and saw a 32% improvement in call deflection within 60 days. The Visual IVR cut average handle time by nearly half for routine inquiries.
David Chen
VP of Customer Experience, National Insurance Group
Containment costs dropped 28% quarter over quarter after implementing Zappix. The analytics suite gave us visibility into bottleneck workflows we didn't know existed.
Priya Sharma
Director of Operations, Regional Healthcare Network
We integrated Zappix with our existing CRM in under three weeks. The agent assist tool alone reduced average handle time by 18% while improving CSAT scores.
Tom O'Brien
Chief Technology Officer, MidWest Telecom
The promotional banner feature created a new revenue channel for us. Within one quarter we were generating $220k in incremental revenue from targeted offers within the self-service flow.
Elena Voss
Head of Digital Channels, European Retail Bank
Numbers that prove Visual IVR works
Zappix clients see measurable gains in containment, NPS, and revenue from day one.
30%
Containment lift
Average reduction in calls reaching live agents after implementing Visual IVR.
15+
NPS points gained
Typical improvement in Net Promoter Score across our client base.
12K+
Automated workflows
Revenue-generating use cases deployed through the Zappix platform.
3x
Digital engagement rate
Increase in customer interaction completion compared to traditional IVR.
Launch your visual IVR in days, not months.
Get a custom demo of our digital engagement platform — built to integrate with your existing systems and start deflecting calls immediately.
How does an AI platform actually improve customer service?
By deflecting inbound calls with visual IVR, automating workflows, and giving agents real-time assist tools. The result is higher containment rates and a measurable lift in NPS.
See the platform in real scenarios
From digital outreach to agent assist, here's how our AI-powered engagement platform shapes real customer interactions across industries.
